---
title: Schedule Optimization with Workforce Optimization for Field Service
description: Schedule Optimization uses technician schedules and event attributes from Workforce Optimization for Field Service to automatically assign tasks and improve scheduling accuracy.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/schedule-optimization-with-workforce-optimization-for-field-service.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Activate, Schedule Optimization, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Schedule Optimization with Workforce Optimization for Field Service

Schedule Optimization uses technician schedules and event attributes from Workforce Optimization for Field Service to automatically assign tasks and improve scheduling accuracy.

Schedule Optimization automatically assigns tasks based on a technician’s schedule and events from the **Workforce Optimization for Field Service** application. This functionality activates only when the **Enable Shift Scheduling for FSM to Determine Availability** option is enabled. To configure this feature, [Global domain configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/t_ConfigureFieldService.md) and [Activate Workforce Optimization for Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/activate-wfo-fsm.md).

When you install **Workforce Optimization for Field Service**, you can associate attributes with events. These attributes help the Schedule Optimization engine factor in travel time more effectively, resulting in more accurate scheduling. For more information, see [Associating attributes with events for Schedule Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/associating-attributes-with-events-for-schedule-optimization.md).