---
title: Scheduling and dispatching work order tasks to agents
description: Send agents to work on the tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/scheduling-and-dispatching-agents.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Use, Field Service Management]
---

# Scheduling and dispatching work order tasks to agents

Send agents to work on the tasks.

You can assign tasks, monitor agents, and keep track of equipment.

## Using overview

Scheduling and dispatching work order tasks can include one or more of the following activities.

-   [Assigning work order tasks to agents manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/c_DispatchWorkOrderTasks.md)

    After a work order task has been qualified, it can be assigned manually from the dispatch queue, the task map, or Dispatcher Workspace.

-   [Assigning work order tasks to agents using dynamic scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/using-dynamic-scheduling.md)

    Dynamic scheduling increases the efficiency of Field Service Management by automatically assigning tasks to the agents.

-   [Assigning work order tasks to agents from Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/assigning-tasks-in-dispatcher-workspace.md)

    Dispatcher Workspace is a powerful interface that allows you to assign tasks to agents, see schedules, agent locations, and more.

-   [Managing agents and tasks from Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/using-manager-workforce.md)

    Access and view agent schedules, the team calendar, and map from the Workforce application.

-   [Assigning multi-day tasks to agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/multi-day-task-fsm.md)

    With the Field Service multi-day task scheduling capability, you can schedule work-order tasks spanning multiple schedule entries or days.

-   [Scheduling and assigning equipment to tasks and crews](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/assign-equipment-to-wot.md)

    When a task requires a crew to complete it, you can quickly assign it, swap our members, or add any necessary equipment.

-   [Allowing contractors to bid on work orders and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/using-fsm-marketplace.md)

    Post tasks on contractor marketplace and allow contractors to use their mobile device to bid on the request.

-   [View scheduling history of work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/view-scheduling-history.md)

    View the history of the scheduling method of work order tasks that are assigned and scheduled.


**Related topics**  


[Setting up a Field Service scheduling method](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/setting-up-scheduling-methods.md)