---
title: Identify crews and agents for crew tasks on Dispatcher Workspace
description: Identify the most eligible crew and agents based on crew skills and distance to assign them to work order tasks that need a crew.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/sort-crews-for-wot.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Crew operations, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Identify crews and agents for crew tasks on Dispatcher Workspace

Identify the most eligible crew and agents based on crew skills and distance to assign them to work order tasks that need a crew.

## Before you begin

Roles required: wm\_dispatcher

## About this task

Crews are sorted in alphabetic order by default. Agents are recommended based on the selection criteria defined in the **Agents for crew tasks** filter. For more information, see

[Search for tasks that need a crew on Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/search-crew-task.md)

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  Search for and select work order tasks that need a crew in the task panel.

    For more information, see [Search for tasks that need a crew on Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/search-crew-task.md).

    The agent panel displays the list of crews sorted based on the default sorting criteria.

4.  If dynamic scheduling is enabled, view recommended crews and agents based on the required skills, location, and agent availability by selecting **Auto Assign Rules** from the Rank resources list.

    The agent panel displays the list of recommended crews and agents sorted based on the defined recommendation criteria.

    **Note:**

    The agent panel displays a task-specific crew on the top of the list if one has been created for the selected work order task. For more information, see [Create ad hoc task-specific crews](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/create-adhoc-crew.md)

5.  Sort the crew list based on distance or skills.

    -   To sort crews based on the crew distance from the task, select **Distance**.
    -   To sort crews based on the skills mentioned in the task, select **Skills**.

## Result

The crews and agents are sorted based on the selected filter criterion.