---
title: Assign a work order task
description: Assign agents to unassigned work order tasks using the Dispatcher Workspace map.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/t\_AssignATask.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Assign a work order task

Assign agents to unassigned work order tasks using the Dispatcher Workspace map.

## Before you begin

Role required: wm\_dispatcher, wm\_initiator\_qualifier\_dispatcher

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  Select **Schedule**.

4.  Select **Map** or **Hybrid**.

5.  Right-click an unassigned task in the map.

6.  Select **Assign**.

    \[Omitted image "assign-task.png"\] Alt text: assign task pop up

7.  In the **Assigned to** field, select the agent available to work on the task.

8.  Select **Save**.


## Result

The customer receives a text message and email notification that the work order task is assigned.