--- title: Field Service Management reference description: Reference topics provide additional information about Field Service Management components that are installed automatically when you activate the Field Service Management plugin. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/fsm-reference.html release: australia topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Field Service Management] --- # Field Service Management reference Reference topics provide additional information about Field Service Management components that are installed automatically when you activate the Field Service Management plugin. - **[Components installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/r_InstalledWithFSM.md)** Several types of components are installed with Field Service Management. - **[Roles required for Field Service Guided Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/roles-required-for-field-service-guided-setup.md)** Different roles are required to perform various steps in Field Service Guided Setup. - **[Section 508 compliance features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/section-508-complaince-feature.md)** You can view and interact with the certain Field Service features using Section 508 compliance features. - **[Work order task fields in the Field Service Contractor application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/fields-wot-field-service-contractor.md)** The Details tab in a work order task provides information about a task that helps an agent or manager to understand the task scope. - **[Components installed with additional plugins for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-inst-additional-plugin.md)** Several types of components are installed with the additional plugins for the Field Service Management application. - **[Schedule Optimization components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/schedule-optimization-components.md)** Components installed with Schedule Optimization include tables, roles, constraints, objectives, and properties. - **[Schedule Optimization travel estimate providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/schedule-optimization-travel-estimate-providers.md)** Travel estimate providers used by Schedule Optimization. - **[Intra-day schedule automation flows and subflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/intraday-scheduling-flows.md)** The flows and subflows for configuring intra-day schedule automation. - **[Task assignees table for crew members or equipment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/task-assignees-table.md)** The task assignees table shows all the crew members or equipment assigned to a given work order task. - **[Calendar event icons in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/calendar-event-icons.md)** Become familiar with the icons on calendar events to identify what they indicate. - **[Map iconography in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/r_DispatcherView.md)** Unique map pins and icons in the dispatch map that mark the location of tasks and agents. - **[Linear Assets Support properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/linear-asset-support-properties.md)** Linear assets support for Field Service Management uses the following system properties, which are located in the System Properties \[sys\_properties\] table. - **[Advanced resource filter tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/advanced-filter-tables.md)** The tables that contain the values administrators must enable for dispatchers to use to create resource filters can be found listed below. - **[Data model for denormalized tables in Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/flat-table-model.md)** Use the table below to reference the Field Service Management weekly resource span denormalized table. - **[Learn about appointment availability settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/appt-booking-task-assignment.md)** Settings in the application configuration determine how the appointment booking feature determines availability. - **[Learn about task assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/appt-booking-config-overview.md)** The application configuration works with the Field Service Management configuration for task assignment. - **[Learn about triggers for work schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/schedule-trigger-types.md)** Trigger types determine the initiation of the execution of the work plan. - **[Field Service Management script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/fsm-script-includes.md)** Script includes used in Field Service Management help configure agent scheduling, dispatch operations, part management, integrations, and more. - **[Field Service Management questionnaires](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-management-questionnaires.md)** Both survey-based and Smart Assessment questionnaires are available in the ServiceNow Agent mobile application. If a questionnaire is configured as mandatory for a work order task, the task can't be closed until the questionnaire is completed. - **[GeoJSON format requirements for territory geographies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/geojson-format-requirements.md)** GeoJSON format requirements define the structure, geometry types, and coordinate rules that territory geographies must follow. - **[Field Service Management glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/glossary-fsm.md)** Learn about terms and concepts that are unique to Field Service Management.