---
title: Configuring Field Service Virtual Agent Conversations
description: Predefined Field Service Virtual Agent chatbot conversations enable field service agents to view their work schedule for the day and update their tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/fsm-va-conversation.html
release: australia
product: Mobile Experience for Field Service Management \(Glide Family\)
classification: mobile-experience-for-field-service-management-glide-family
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up Field Service Mobile Agent, Configure, Field Service Management]
---

# Configuring Field Service Virtual Agent Conversations

Predefined Field Service Virtual Agent chatbot conversations enable field service agents to view their work schedule for the day and update their tasks.

A conversation topic defines the dialog between the Virtual Agent chatbot and the field service agent so that the agent can accomplish a specific goal.

## Configuration overview

The steps for configuring Field Service Virtual Agent Conversations are:

1.  Install the Field Service Virtual Agent Conversations application. For more information, see [Install Field Service Virtual Agent Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/activate-virtual-agent-fsm.md).
2.  Publish the predefined Virtual Agent topics. For more information see, [Activate required Virtual Agent conversation topics for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/activate-va-conversation-fsm.md).
3.  Integrate the NLU model with your Virtual Agent topics. For more information, see [Activate Virtual Agent conversations with NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/activating-va-conversation-with-nlu.md).
4.  Configure chat in the Now Agent mobile application. For more information, see [Enable chat in the Now Mobile Agent application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/enable-chat-in-fsm-mobile.md).