---
title: Virtual Agent for Field Service Management
description: ServiceNow Virtual Agent for Field Service Management enables field service agents to get quick answers to their work-related queries by interacting with a virtual agent through the Now Agent mobile application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/virtual-agent-fsm.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Field Service Management]
---

# Virtual Agent for Field Service Management

ServiceNow® Virtual Agent for Field Service Management enables field service agents to get quick answers to their work-related queries by interacting with a virtual agent through the Now Agent mobile application.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Understanding Field Service Virtual Agent Conversations

Virtual Agent for Field Service Management enhances the agent experience by addressing agent work-related queries immediately. Field service agents can chat with the Virtual Agent using the Now Agent mobile application to quickly get information about their upcoming work schedules. Agents can command Virtual Agent to update the tasks.

## Natural Language Understanding

Implement Natural Language Understanding \(NLU\) for all your Field Service Virtual Agent Conversations topics. The system can more clearly comprehend word meanings and recognize word contexts to better infer user actions.

Enable NLU on the Field Service Virtual Agent Conversations application and republish your existing conversation topics to optimize the user experience with this feature. For more information, see [Natural Language Understanding in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-NLU.md).

**Related topics**  


[Configuring Field Service Virtual Agent Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/fsm-va-conversation.md)