---
title: View work order task information
description: Click the task icon on the agent map to view task details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/c\_ViewWOTaskInformation.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing tasks, Execute from the agent map, Execute work order tasks, Updating task status, Completing work orders on the web interface, Use, Field Service Management]
---

# View work order task information

Click the task icon on the agent map to view task details.

A summary pop-up window shows the task number and description, the name of the agent if one is assigned to the task, and other important information.

Click a cluster icon to display a summary pop-up listing the number of tasks at that location by **State**. Click any entry to display detailed summaries for all the tasks in a pane beside the map. You can access individual task records from this list.

The following information is included in a summary pop-up window for a single task and in the summary pane for a task cluster:

-   SLA: the time remaining on an SLA, if one is affected by this task.
-   Priority: the task priority by number, with **1** being the highest priority and **5** being the lowest.
-   Skills needed: the agent skills needed to perform the work.
-   Parts needed: the parts needed to perform the work.

Click the task number link in the summary pop-up or in the summary pane to display the task in a record pop-up. Use the controls under **Related Links** to accept or reject a task and to update your work status by starting or completing a task.