---
title: Manage work order tasks
description: Use work order tasks to define separate activities that must be done to complete a work order.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/c\_WorkOrderTasks.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Prepare work orders, Use, Field Service Management]
---

# Manage work order tasks

Use work order tasks to define separate activities that must be done to complete a work order.

A work order contains one or more work order tasks. These tasks allow qualifiers to define separate activities that must be done to complete a work order.

When a user with the wm\_qualifier role or a qualifier combination role moves a work order from **Draft** to **Awaiting Qualification**, a work order task is automatically created and populated with information from the work order. This user can edit existing tasks or create new tasks at any time.

A key feature in Field Service Management is the ability to create multiple work order tasks under a single work order. Splitting a work order into separate tasks, when necessary, enables qualifiers to:

-   Assign different aspects of a single work order to different agents.
-   Assign work to agents with different skill sets.
-   Assign work to agents in different locations.
-   Schedule parts of the work at different times.
-   Schedule tasks so they are done one after another.
-   Schedule tasks so they are done at the same time by different agents.
-   Schedule additional tasks, if necessary, to complete the work order.
-   Coordinate the arrival and usage of the parts required to complete a work order.