---
title: Configure Create Work Order agentic workflow for ServiceNow Otto
description: Configure the Create Work Order AI agent and agentic workflow to appear in the ServiceNow Otto panel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/configure-the-create-work-order-agentic-workflow.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Set up work orders and tasks, Configure, Field Service Management]
---

# Configure Create Work Order agentic workflow for ServiceNow Otto

Configure the Create Work Order AI agent and agentic workflow to appear in the ServiceNow Otto panel.

## Before you begin

Role required: wm\_admin

## About this task

The Create Work Order agentic workflow allows users to create work orders from the ServiceNow Otto panel. The Create Work Order AI agentic workflow is not activated by default, and must be configured to appear in the ServiceNow Otto panel.

## Procedure

1.  Navigate to **All** > **AI Agent Studio** > **Create and manage**.

2.  Select the **Agentic workflows** tab.

3.  Select **Create work order**.

4.  Select **Select channels and status**.

5.  Allow the agentic workflow to be available through the ServiceNow Otto panel.

    The agentic workflow is enabled in the ServiceNow Otto panel. If the option isn't available, you must enable the panel first. For more information, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).

6.  Select **Save and test**.


## Result

The Create Work Order agentic workflow will appear in the ServiceNow Otto panel. The workflow can be triggered by asking ServiceNow Otto to create a work order, or by selecting the Create Work Order option. For more information, see [Create a work order using ServiceNow Otto for Field Service Management \(FSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/create-work-order-now-assist-fsm.md).