---
title: Create a signed PDF summary for a work order
description: Request that customers digitally sign and confirm a closed work order. A PDF summary of the signed work order is then created.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/create-wo-pdf-summary.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Updating task status, Completing work orders on the web interface, Use, Field Service Management]
---

# Create a signed PDF summary for a work order

Request that customers digitally sign and confirm a closed work order. A PDF summary of the signed work order is then created.

## Before you begin

Make sure that PDF summaries are enabled in Field Service Management

Role required: wm\_agent

## About this task

When a work order is closed, you are notified with a link to the work order. Open the work order to request a signature from the customer.

## Procedure

1.  When you receive a message about the completed work order, click the link in the message to open the Work Order form.

    You can also find closed work orders by navigating to **Field Service** > **Work Order** > **All Work Orders**.

2.  In the title bar of the Work Order form, click **Sign & Confirm**.

3.  In the Signature Pad window, ask the customer to enter their name in the **Name** field.

4.  As the customer to sign their name in the **Signature** field.

5.  Click **Accept**.


## Result

The signed PDF summary is generated and attached to the Work Order form.

**Related topics**  


[Signed PDF summaries for closed work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/work-order-sign-and-confirm-pdf.md)