---
title: Customizing a skill
description: With an admin role, you can customize the Work Order Task Summarization and KB generation skills, enabling technicians to use them in the Configurable Workspace and in Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/customize-a-skill.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Set up work orders and tasks, Configure, Field Service Management]
---

# Customizing a skill

With an admin role, you can customize the **Work Order Task Summarization** and **KB generation** skills, enabling technicians to use them in the Configurable Workspace and in Core UI.

## Configuration overview

You can customize the following skills:

-   [KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/cust-now-assist-fsm-skill.md)
-   [Work order task summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/cust-now-assist-fsm-wot-summarization-skill.md)