---
title: Exclude Field Service technicians from being assigned work order tasks
description: Exclude Field Service technicians from being assigned work order tasks with dynamic scheduling, or Schedule Optimization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/exclude-agents-from-being-assigned-tasks.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage work order tasks, Prepare work orders, Use, Field Service Management]
---

# Exclude Field Service technicians from being assigned work order tasks

Exclude Field Service technicians from being assigned work order tasks with dynamic scheduling, or Schedule Optimization.

## Before you begin

Role required: wm\_dispatcher, wm\_manager, wm\_admin

If you’re using Technician Preferences for dynamic scheduling, then you must have the **Ignore Excluded Technician** criterion added to your task filter to add preferred technicians. For more information, see [Example - configure dynamic scheduling to ignore excluded technicians](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/prevent-excluded-agents.md).

## Procedure

1.  Navigate to **All** > **Field Service** > **Work Order** > **All Work Order Tasks**.

2.  Select the work order task that you want to exclude an agent from being assigned to.

3.  Select the **Technician Preferences** tab.

4.  Select **New**.

5.  Add the technician details and set **Assignment Preference** to **Excluded**.

6.  Select **Submit**.

7.  Select **Update**.