---
title: Summarize a Sidebar discussion on the ServiceNow Agent application
description: On the ServiceNow Agent application, generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the ServiceNow Otto for Field Service Management \(FSM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/na-fsm-summarize-sidebar-mobile.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Start a Sidebar discussion, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Summarize a Sidebar discussion on the ServiceNow Agent application

On the ServiceNow Agent application, generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the ServiceNow Otto for Field Service Management \(FSM\) application.

## Before you begin

Role required: wm\_agent

verify the Sidebar for Field Service Management plugin \(com.sn\_fsm\_sidebar\) is activated. For more information, see [Activate Sidebar for the Field Service Mobile Agent application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/activate-sidebar-mobile.md).

## About this task

Summarize the Sidebar discussion at any point during the discussion using the /Summarize quick action.

## Procedure

1.  Navigate to a Sidebar discussion.

    -   To view discussions for a specific work order task, navigate to the work order task and select the **Record Sidebar** \(\[Omitted image "icon-sidebar-record-mobile.png"\] Alt text: Record Sidebar icon.\) icon.
    -   To view all discussions, select the **Global Sidebar** \(\[Omitted image "icon-sidebar-global-mobile.png"\] Alt text: Global Sidebar\) icon.
2.  Tap a discussion.

3.  Generate a summary of the Sidebar discussion.

    Enter `/Summarize` in the Active sidebar discussion window, or select the quick action icon \(\[Omitted image "now-assist-sidebar-lightning-bolt-icon.png"\] Alt text: quick action\).