---
title: Playbooks on ServiceNow Agent
description: Playbooks for the ServiceNow Agent application provide a guided experience for completing work order tasks on a mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/playbooks-now-mobile-agent-app.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Playbooks on ServiceNow Agent

Playbooks for the ServiceNow Agent application provide a guided experience for completing work order tasks on a mobile device.

## Playbooks for the ServiceNow Agent

Playbooks for the ServiceNow Agent application include stages for completing a work order task. Playbooks can be viewed under a selected work order task on the **My work** page. Tasks that have an active playbook associated with it display a **View Playbooks** button.

Playbooks are organized in stages to provide a guided experience. They direct you to new or existing features of the mobile application and maintain a checklist of completed stages on that work order task. Stages can be marked complete or skipped at your discretion. The stages progress as follows:

1.  Troubleshoot
2.  Parts
3.  Record time
4.  Log incidentals
5.  Verify work completion
6.  Close work order task

For more information, see [Playbooks on ServiceNow Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/playbooks-now-mobile-agent-app.md).

\[Omitted image "playbooks-fsm-mobile-agent.png"\] Alt text: Playbooks on the ServiceNow Agent phone application.

## Troubleshoot

The Troubleshoot stage contains the **View related articles** module. Access articles from your organization's knowledge base to find helpful information relevant to the work order task.

For more information on accessing knowledge articles in Now Mobile Agent, see [Knowledge articles on ServiceNow Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/access-information-you-need-mobile.md).

## Parts

The Parts stage contains the **Part requirements**, **Request Parts****Use parts**, and **Remove parts** modules. Create part requirements, request parts, and mark those parts as in use or remove them to maintain an accurate inventory.

For more information on requesting parts, see [Request inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/request-inventory.md).

## Record time

The Record time stage contains the **Add/edit time** module. Track the date and duration that you worked on the task.

For more information on recording time worked, see [Record time worked on a work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/close-wo-wot-mobile.md).

## Log incidentals

The Log incidentals stage contains the **Log incidentals** module. Log incidental expenses related to work orders that arise during the task or are otherwise related to the task.

For more information on logging incidentals, see [Record an incidental expense for a work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/close-wo-wot-mobile.md).

## Verify work completion

The Verify work completion stage contains the **Verify work** module. Review a checklist to ensure the work order task is complete.

## Close work order task

The Close work order task stage contains the **Close work order task** module. Close the task as complete or incomplete with notes.

For more information on how to close a task, see [Close a work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/close-wo-wot-mobile.md).