---
title: SLAs for Field Service Management
description: SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/sla-for-field-service.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Templates, Work orders, Set up work orders and tasks, Configure, Field Service Management]
---

# SLAs for Field Service Management

SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met.

## Configuration overview

The steps for setting up work orders and tasks are:

1.  [Manage a work order SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_ManageAWorkOrderSLA.md)

    Manage SLAs that you have configured. You can create SLAs, or change the ones that you have already created.

2.  [View a task with an SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_ViewATaskWithASLA.md)

    View all work order tasks associated with work orders that have SLAs.

3.  [Suspend and resume SLA timing from a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_SpndRsmSLATimingWO.md)

    Pause and resume the timing on a work order SLA from the work order.

4.  [Suspend and resume SLA timing from a work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_SpndRsmSLATimingWOTsk.md)

    Pause and resume the timing on a work order SLA from the work order task.

5.  [Delete an SLA from a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_DeleteAnSLAFromAWorkOrder.md)

    Remove an SLA from a work order but leave it available for use with other work orders.