---
title: Manage a task that has an SLA
description: How to access and manage tasks with SLAs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/t\_ManageATaskWithASLA.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use a SLA map, SLA for work orders, Manage work orders, Prepare work orders, Use, Field Service Management]
---

# Manage a task that has an SLA

How to access and manage tasks with SLAs.

## Before you begin

Role required: wm\_admin, wm\_dispatcher, or dispatcher combination role

## Procedure

1.  Click the task icon to display a pop-up window with these SLA details:

    |Title|Description|
    |-----|-----------|
    |SLA|Name of the SLA.|
    |Time left|Business elapsed time remaining on the SLA.|
    |Priority|Task priority by number, where **1** is the highest and **5** the lowest.|
    |Skills Needed|Skills needed to perform the work.|
    |Parts Needed|Parts needed to perform the work.|

    \[Omitted image "SLAMap.png"\] Alt text: Field Service agent's SLA map showing the low, medium, and high risk SLA tasks at their location.

2.  Click the task number link to display the record in a pop-up window in the map.

3.  Select the **Task SLAs** related list to view the SLA details.

4.  The list shows the following SLA values:

    |Title|Description|
    |-----|-----------|
    |SLA|Name of the SLA. Click this link to view the SLA definition and its schedule.|
    |Start time|Time the SLA started.|
    |Stage|Status of this SLA, such as **In progress**, **Completed**, or **Breached**.|
    |Business elapsed percentage|Percentage of time that has elapsed for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual elapsed percentage.|
    |Business time left|Amount of time remaining for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual time remaining.|