---
title: Use ServiceNow AI Lens in ServiceNow Otto Virtual Agent
description: Use ServiceNow AI Lens through ServiceNow Otto Virtual Agent in the ServiceNow Agent mobile application to analyze an image and receive a text summary. This flow does not auto-fill form fields.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/t\_use-lens-nava-fsm.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-05-11"
reading_time_minutes: 2
keywords: [ServiceNow Lens, Now Assist Virtual Agent, NAVA, image analysis, mobile, Now Assist for FSM]
breadcrumb: [ServiceNow AI Lens form auto-filler, Prioritizing on ServiceNow Agent, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Use ServiceNow AI Lens in ServiceNow Otto Virtual Agent

Use ServiceNow AI Lens through ServiceNow Otto Virtual Agent in the ServiceNow Agent mobile application to analyze an image and receive a text summary. This flow does not auto-fill form fields.

## Before you begin

Ensure that Virtual Agent is activated for Field Service Management.

Role required: wm\_agent, which inherits the lens\_user role.

## About this task

Use ServiceNow AI Lens through ServiceNow Otto Virtual Agent to identify an asset, document, or item from an image and receive a text summary. This flow is useful for on-demand lookup during a job.

**Note:** Review AI-generated responses for accuracy before acting on them. AI-generated results may not be accurate in all cases. Implement human review before using results in production.

## Procedure

1.  Log in to the ServiceNow Agent mobile application.

2.  Select **ServiceNow Otto** in the navigation bar to open ServiceNow Otto Virtual Agent.

3.  From the topic picker, select **ServiceNow Lens**.

4.  Capture an image, or choose an existing image from the device.

    -   To capture a new image, select the Camera icon \[Omitted image "form-auto-filler-fsm-upload.png"\] Alt text:, then take a photo.
    -   To upload an existing image, select the Image icon \[Omitted image "lens-nava-fsm.png"\] Alt text:, then select an image from the device.
5.  Provide a relevant prompt for the Virtual Agent, such as `describe the details of the assets uploaded`, to generate a response.

6.  Review the text summary that ServiceNow Otto Virtual Agent returns.

    ServiceNow AI Lens analyzes the image and returns a text summary in the chat. This flow does not auto-fill any form fields. To auto-populate a form using ServiceNow AI Lens, see [Use ServiceNow AI Lens with the form auto-filler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_use-form-auto-filler-fsm.md).


## Result

The chat displays a text-based summary of the captured image, generated by ServiceNow Otto Virtual Agent.

**Related topics**  


[ServiceNow AI Lens form auto-filler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/c_form-auto-filler-fsm.md)

[Auto-fill a form with ServiceNow AI Lens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_use-form-auto-filler-fsm.md)

[Summarize a record using ServiceNow Otto in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/summarize-a-record-using-now-assist-virtual-agent.md)

[Create an Assistant for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/activate-virtual-agent-for-field-service-management.md)