---
title: Configuring users
description: As an administrator, you can configure user groups and individual users. A user is an individual who is a member of your Field Service organization and can access your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/configure-users-fsm.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up workforce, Configure, Field Service Management]
---

# Configuring users

As an administrator, you can configure user groups and individual users. A user is an individual who is a member of your Field Service organization and can access your instance.

## Configuration overview

The steps for configuring users are:

1.  [Set up Field Service user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/setting-up-field-service-user-groups.md)

    Simplify user administration by assigning roles to user groups instead of individual users. Create user groups that contain all the roles required by each type of user, and then assign users to those groups. The users inherit all the roles assigned to the user group.

2.  [Assign additional managers to user groups when Workforce Optimization for Field Service is installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/assign-additional-managers-to-user-groups.md)

    Appoint additional managers for your user groups when Workforce Optimization for Field Service is active, ensuring the continuity of work in the absence of a manager.

3.  [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md)

    Create a user for Field Service organization for various tasks and responsibilities. A Field Service Management user can be an admin, a manager, an agent, etc. Each user must be added to appropriate user groups with the required roles and permissions.

4.  [Configure an agent's profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/configure-an-agent-s-profile.md)

    Configure shifts, skills, schedules, and schedule attributes for agents in your organization.


**Related topics**  


[Roles installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/r_UserRoleInstallWFieldSrvMgmnt.md)

[Setting up Field Service user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/setting-up-field-service-user-groups.md)

[Workforce Optimization for Field Service components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-wfo-fsm.md)