---
title: Create or modify Agent Efficiency criteria
description: Create or modify Field Service Agent Efficiency criteria to evaluate agent efficiency and calculate the work duration for a work order task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/create-or-modify-agent-efficiency-criteria.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent Efficiency, Set up workforce, Configure, Field Service Management]
---

# Create or modify Agent Efficiency criteria

Create or modify Field Service Agent Efficiency criteria to evaluate agent efficiency and calculate the work duration for a work order task.

## Before you begin

Role required: wm\_admin, wm\_dispatcher

## Procedure

1.  Navigate to **All** > **Agent Efficiency** > **Agent Efficiency Criteria**.

2.  Create a new criterion or update an existing criterion.

    -   To create a new criterion, select **New**.
    -   To modify a criterion, select its name.
3.  On the form, fill in or modify the fields.

<table id="table_xgr_s51_fdc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of theAgent Efficiency criterion.

</td></tr><tr><td>

Task table

</td><td>

Table for which the criterion is created. This value should be Work Order Task \[wm\_Task\].

</td></tr><tr><td>

Active

</td><td>

Option to activate the criterion.

</td></tr></tbody>
</table>4.  Select **Submit**.


## Result

The Agent Efficiency criterion is created or modifications saved.

## What to do next

[Create or modify an Agent Efficiency determination rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/create-or-modify-agent-efficiency-determination-rule.md)