---
title: Create a work group for external field agents
description: Create groups to assign work to external field agents based on your requirements such as skills, location, and product models so you can route work order tasks to the most qualified field agents
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/create-work-group.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Contractor Management, Contractor capabilities, Set up workforce, Configure, Field Service Management]
---

# Create a work group for external field agents

Create groups to assign work to external field agents based on your requirements such as skills, location, and product models so you can route work order tasks to the most qualified field agents

## Before you begin

Role required: wm\_admin, wm\_contractor\_manager\_int

## About this task

External work groups are managed by internal and external managers.

You can also do the initial configuration of onboarding an external manager through **Field Service** > **Administration** > **Guided Setup**. For more information about using the guided setup interface, see [Using guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/guided-setup.md).

## Procedure

1.  Navigate to **Outsourced Field Service** > **Outsourced Service Providers**.

2.  Click the contractor company from which you want to create a work group.

3.  Click **Create Group**.

4.  On the form, fill in the fields.

<table id="table_rhf_zkw_3lb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the work group.

</td></tr><tr><td>

Manager

</td><td>

Group manager or lead.

</td></tr><tr><td>

Hourly rate

</td><td>

Amount charged per hour that is used to calculate the planned and actual resource costs for a task.

</td></tr><tr><td>

Description

</td><td>

Helpful information about the group.

</td></tr><tr><td>

Group email

</td><td>

Group email distribution list or the email address of the point of contact, such as the group manager.

</td></tr><tr><td>

Parent

</td><td>

Other group of which this group is a member.If a group has a parent, the child group inherits the roles of the parent group. The members of the child group are not members of the parent group.

</td></tr></tbody>
</table>5.  Click **Submit**.


## Result

A vendor group for the contractor company is successfully created.