---
title: Agentic Contact Center for Banking
description: Agentic Contact Center for Banking equips bank customer service representatives with AI-powered workspaces for handling customer calls and reviewing customer profiles—saving on research time, minimizing application switching, and improving the quality of customer interactions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/agentic-contact-center-for-banking-landing.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [agentic contact center for banking, banking contact center, customer service representative workspace, csr workspace, ai-powered workspace, handle customer calls, customer profile review, banking csr, financial services contact center]
breadcrumb: [Banking applications, Financial Services Operations \(FSO\)]
---

# Agentic Contact Center for Banking

Agentic Contact Center for Banking equips bank customer service representatives with AI-powered workspaces for handling customer calls and reviewing customer profiles—saving on research time, minimizing application switching, and improving the quality of customer interactions.

## Get started

<table id="table_oqh_trb_c3c" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn more about the benefits and features of Agentic Contact Center for Banking.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/exploring-agentic-contact-center-for-banking.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Set up Agentic Contact Center for Banking.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configuring-agentic-contact-center-for-banking.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-service-aware-cmdb.svg"\] Alt text:See how customer service representatives can leverage AI in customer interactions and profile research.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/using-agentic-contact-center-for-banking.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Review the details on the components installed in this application.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/agentic-contact-center-for-banking-reference.md)

</td></tr></tbody>
</table>-   **[Exploring Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/exploring-agentic-contact-center-for-banking.md)**  
Learn more about how Agentic Contact Center for Banking enables customer service representatives \(CSRs\) to handle calls more efficiently, reduce research time, and improve interaction quality.
-   **[Configuring Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configuring-agentic-contact-center-for-banking.md)**  
Configure Agentic Contact Center for Banking by integrating your CCaaS provider, setting up AI-powered customer profile and contextual summarization, and enabling AI agents with knowledge graph tags and knowledge base articles.
-   **[Using Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/using-agentic-contact-center-for-banking.md)**  
Learn about the tasks customer service representatives perform in Agentic Contact Center for Banking to manage banking interactions with AI-powered assistance, review customer financial summaries, handle interactions, and generate persona-based customer insights.
-   **[Agentic Contact Center for Banking reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/agentic-contact-center-for-banking-reference.md)**  
Learn about the components and properties that are installed with Agentic Contact Center for Banking.

**Parent Topic:**[Financial Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-overview.md)