---
title: Use Agentic Contact Center for Insurance
description: Learn about the tasks insurance customer service representatives perform in Agentic Contact Center for Insurance to manage interactions with AI-powered assistance, review customer insurance profiles, and generate customer insights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/agentic-contact-center-for-insurance-use.html
release: australia
topic_type: concept
last_updated: "2026-05-13"
reading_time_minutes: 2
keywords: [use]
breadcrumb: [Agentic Contact Center for Insurance, Insurance applications, Financial Services Operations \(FSO\)]
---

# Use Agentic Contact Center for Insurance

Learn about the tasks insurance customer service representatives perform in Agentic Contact Center for Insurance to manage interactions with AI-powered assistance, review customer insurance profiles, and generate customer insights.

## Overview of tasks in Agentic Contact Center for Insurance

Insurance customer service representatives perform these tasks in Agentic Contact Center for Insurance:

-   [Work on an insurance interaction in Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/work-on-insurance-interaction.md)

    Manage insurance customer interactions in the Interaction page. Accept incoming calls and resolve issues with AI-powered assistance.

-   [View an insurance customer profile in Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/view-insurance-customer-profile.md)

    Review a customer's AI-generated insurance profile, financial overview, and interaction history in the Customer 360 page to understand the customer's insurance relationship.

-   [View insurance policies and coverages in Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/view-insurance-policies-coverages.md)

    Review a customer's policy portfolio and coverage details in the Customer 360 page to understand the customer's active and historical insurance products.

-   [View insurance cases in Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/view-insurance-cases.md)

    Review insurance claims and service cases for a customer in the Customer 360 page to understand the customer's open and recent service activity.

-   [Generate customer insights in the Customer 360 page for Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/generate-insurance-customer-insights-customer-360.md)

    Use the Insurance CSR customer insights AI agent in the Customer 360 page to generate AI-powered answers about a customer's policies, claims, and coverage.

-   [Request AI agent support in the Interaction page for Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/request-insurance-ai-agent-interaction-workspace.md)

    Use the Insurance CSR support AI agent in the Interaction page to receive real-time retrieval support during calls with a customer.