---
title: Close a card dispute
description: After you have completed all tasks in a card dispute case, you can add final details and close the case in the Closure playbook stage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/closure-dispute-case.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Close a card dispute

After you have completed all tasks in a card dispute case, you can add final details and close the case in the Closure playbook stage.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## About this task

**Note:** When all task are closed, the transaction will be closed automatically. The agent must then go to the case and manually close it.

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3.  In the **Lists** tab under **Card disputes service cases**, open the case list.

    -   For your assigned cases, select **Assigned to me**.
    -   For all dispute cases, select **All**.
4.  In the list, select which case you want to work on.

    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5.  Select the **Closure** playbook stage to show the Close case view.

6.  For fraud-related disputes, complete the task to block and reissue the card before closing the dispute.

7.  Select the **Resolution code** to indicate the outcome of the case.

8.  Enter any closing notes in the **Resolution notes** field.

9.  Close the case.

    |Action|Dispute Activity|
    |------|----------------|
    |**__Save changes__**|Save the resolution information.|
    |**__Close__**|The Resolution code and Resolution notes are saved to the case, and the case state updates to Closed Complete.|

    **Note:** For Mastercard disputes, if an error message is displayed in the **Activity** work notes, the **Close** button displays again so you can retry.


**Parent Topic:**[Managing dispute service requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/managing-card-disputes.md)