--- title: Dispute Content Pack for US Regulations description: The ServiceNow Dispute Content Pack for US Regulations enables issuers in the United States \(US\) to track dispute cases and conform with regulatory guidelines. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/dispute-content-pack-for-us-regulation-landing-page.html release: australia product: Dispute Management classification: dispute-management topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Dispute Management, Banking applications, Financial Services Operations \(FSO\)] --- # Dispute Content Pack for US Regulations The ServiceNow® Dispute Content Pack for US Regulations enables issuers in the United States \(US\) to track dispute cases and conform with regulatory guidelines. ## Get started The Dispute Content Pack for US Regulations application can help you do the following tasks: - Provide US-based issuers with access to Service Level Agreement \(SLA\) due dates that align with regulatory guidelines. - Streamline case resolution management for the dispute agents to ensure that operations are within mandated timeframes. - Help dispute managers to track a case's progress. - Ensure conformity with regulatory standards and safeguard cardholder rights as defined by regulations. ## Request Dispute Content Pack for US Regulations on the store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Before you can use Dispute Content Pack for US Regulations, you must first download it from the ServiceNow Store. When you have completed the download, you may need to clear your local cache before it appears on your instance. ## Troubleshoot and get help - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Learn more about how to create your own apps on the developer site.](https://developer.servicenow.com/dev.do#!/) - [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) - **[Exploring the Dispute Content Pack for US Regulations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/exploring-dispute-content-pack-for-us-regulation.md)** Learn how the Dispute Content Pack for US Regulations application streamlines the dispute resolution process under United States \(US\) regulatory guidelines, including Regulation E \(Reg E\) and Regulation Z \(Reg Z\). - **[Install the Dispute Content Pack for US Regulations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/install-the-dispute-content-pack-for-us-regulations.md)** If you have the admin role, you can install the Dispute Content Pack for US Regulations application. - **[Configuring the Dispute Content Pack for US Regulations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/configuring-the-dispute-content-pack-for-us-regulation.md)** Dispute Content Pack for US Regulations includes predefined Service Level Agreement \(SLA\) definitions that align with Regulation E and Regulation Z. SLA durations are calculated from key dates such as the dispute reported date, task creation date, statement date, and billing cycle date. - **[Using the Dispute Content Pack for US Regulations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/using-the-dispute-content-pack-for-us-regulation.md)** Dispute agents use the Dispute Content Pack for US Regulations to track the dispute cases that are governed by United States \(US\) Regulations \(Reg E and Reg Z\) and ensure they are in conformance with the regulatory guidance. This application provides the required Service Level Agreement \(SLA\) definitions and provide details to the dispute manager to monitor and take necessary actions. - **[Dispute Content Pack for US Regulations reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-content-pack-for-us-regulation-reference.md)** Learn about the components and properties that are installed with the Dispute Content Pack for US Regulations application. **Parent Topic:**[Dispute Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-management.md)