--- title: Dispute Rules Content Pack for Mastercard description: The ServiceNow Dispute Rules Content Pack for Mastercard application provides your agents with questionnaires that they can use to intake dispute-related information for various dispute categories as per the Mastercard guidelines. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/dispute-rules-content-pack-for-mastercard-landing-page.html release: australia product: Dispute Management classification: dispute-management topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Dispute Management, Banking applications, Financial Services Operations \(FSO\)] --- # Dispute Rules Content Pack for Mastercard The ServiceNow® Dispute Rules Content Pack for Mastercard application provides your agents with questionnaires that they can use to intake dispute-related information for various dispute categories as per the Mastercard guidelines. ## Get started The Dispute Rules Content Pack for Mastercard application can help you do the following tasks: - Incorporate a dispute questionnaire that is based on the Mastercard Chargeback Guide. - Provide a decision table to run chargeback eligibility rules that follow Mastercard's guidelines. ## Request Dispute Rules Content Pack for Mastercard on the store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Before you can use Dispute Rules Content Pack for Mastercard, you must first download it from the ServiceNow Store. When you have completed the download, you may need to clear your local cache before it appears on your instance. ## Troubleshoot and get help - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Learn more about how to create your own apps on the developer site.](https://developer.servicenow.com/dev.do#!/) - [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) - **[Exploring Dispute Rules Content Pack for Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/exploring-the-dispute-rules-content-pack-for-mastercard.md)** Learn how the Dispute Rules Content Pack for Mastercard application uses dispute mapping to ensure that your organization can properly categorize and process disputes. - **[Install the Dispute Rules Content Pack for Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/install-the-dispute-rules-content-pack-for-mastercard.md)** If you have the admin role, you can install the Dispute Rules Content Pack for Mastercard application. - **[Setting up Dispute Rules Content Pack for Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/configuring-the-dispute-rules-content-pack-for-mastercard.md)** You can set up your implementation of the Dispute Rules Content Pack for Mastercard application by installing the application from the ServiceNow Store. - **[Using the Dispute Rules Content Pack for Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/using-the-dispute-rules-content-pack-for-mastercard.md)** By using the Dispute Rules Content Pack for Mastercard's questionnaire, your agents can help customers complete the reason code mapping for their disputes. This mapping enables the agents to categorize the dispute and determine the chargeback eligibility according to the Mastercard Chargeback Guide. - **[Dispute Rules Content Pack for Mastercard reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-rules-content-pack-for-mastercard-reference.md)** Learn about the components and properties that are installed with the Dispute Rules Content Pack for Mastercard application. **Parent Topic:**[Dispute Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-management.md)