---
title: Dispute Rules Content Pack for Visa
description: The ServiceNow Dispute Rules Content Pack for Visa provides questionnaires for the intake of dispute related information under various dispute categories as per Visa guidelines.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/dispute-rules-content-pack-for-visa-landing-page-1.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Dispute Rules Content Pack for Visa

The ServiceNow® Dispute Rules Content Pack for Visa provides questionnaires for the intake of dispute related information under various dispute categories as per Visa guidelines.

## Get started

Dispute Rules Content Pack for Visa application can help you do the following:

-   Incorporates a dispute questionnaire based on VROL \(Visa Resolve Online\) to determine the reason code for the dispute.
-   Provides a decision table to run chargeback eligibility rules based as per Visa's guidelines.

<table id="table_g4t_jnr_szb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about the benefits provided by integrating Dispute Rules Content Pack for Visa application.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/exploring-the-dispute-rules-content-pack-for-visa.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and configure your integration.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/set-up-dispute-rules-content-pack-for-visa-connection-credentials.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-service-aware-cmdb.svg"\] Alt text:See how agents and issuers can use Dispute Rules Content Pack for Visa to access card network rules.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/using-the-dispute-rules-content-pack-for-visa.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about the components like fields, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-content-pack-for-visa-reference.md)

</td></tr></tbody>
</table>## Request Dispute Rules Content Pack for Visa on the store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

Before you can use Dispute Rules Content Pack for Visa, you must first download it from the ServiceNow Store. When you have completed the download, you may need to clear your local cache before it appears on your instance.

## Troubleshoot and get help

-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Learn more about how to create your own apps on the developer site.](https://developer.servicenow.com/dev.do#!/)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)