---
title: Reverse provisional credit
description: Reverse the temporary credit issued by the bank to the account holder.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/fso-ach-dispute-reverse-provisional.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Processing an ACH dispute, Resolving ACH disputes, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Reverse provisional credit

Reverse the temporary credit issued by the bank to the account holder.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "list-icon.png"\] Alt text: lists icon.\).

3.  In the **Lists** tab, under **Card disputes service cases**, open the case list.

4.  In the list, select the case that you want to work on.

    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5.  Select the **Playbook** tab.

6.  In the transaction level playbook of the **Processing** tab, select the transaction ID.

    The **Chargeback** stage is initiated for the transaction.

7.  Select the  **Reverse provisional credit** activity.

8.  On the form, fill in the required fields and any other related information that you have gathered.

9.  Select **Add file** to attach supporting documents to the task.

10. Select **Close task**.


**Parent Topic:**[Processing an ACH dispute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/process-dispute-ach.md)