---
title: Managing Disputes
description: Create and manage dispute cases with various integrations such as Visa, Mastercard, or without any integrations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/managing-disputes.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Managing Disputes

Create and manage dispute cases with various integrations such as Visa, Mastercard, or without any integrations.

-   **[Dispute agent workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/workspace-for-agent.md)**  
The dispute agent workspace provides a single, streamlined, and consistent workflow for agents. This workspace offers alignment with back‑end process steps and easier decision‑making through each stage of a dispute. The landing page provides an overview of your cases and tasks, which helps to monitor your workload, focus on high-priority items, and track the status of disputes.
-   **[Dispute manager workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/workspace-for-dispute-manager.md)**  
As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.
-   **[Summarize a dispute or claims case with case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/summarize-case-using-now-assist-fso.md)**  
Generate a summary from the defined fields on the case record and quickly understand the case context by using the case summarization skill in the ServiceNow Otto for Financial Services Operations \(FSO\) application.
-   **[Managing disputes integrated with Visa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/work-on-a-dispute-case-integrated-with-visa.md)**  
The Dispute management workflow integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.
-   **[Managing disputes integrated with Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/work-on-disputes-integrated-with-mc.md)**  
The integration of Mastercard APIs into Dispute Management enables you to resolve card disputes faster and more efficiently.
-   **[Resolving ACH disputes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/work-dispute-ach.md)**  
Work on an ACH dispute case to review case information, verify that any outstanding tasks are completed, and resolve the dispute.
-   **[Managing disputes without network integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/work-dispute-case.md)**  
Work on a dispute case to review case information, ensure that any outstanding tasks are completed, and resolve the service request.

**Parent Topic:**[Managing dispute service requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/managing-card-disputes.md)