---
title: Pre-arbitration and arbitration
description: The Dispute management workflow integration with Visa supports pre-arbitration and arbitration workflows. These workflows help resolve disputes between issuers and acquirers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/pre-arbitration-and-arbitration-overview.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [visa dispute pre-arbitration]
breadcrumb: [Managing disputes integrated with Visa, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Pre-arbitration and arbitration

The Dispute management workflow integration with Visa supports pre-arbitration and arbitration workflows. These workflows help resolve disputes between issuers and acquirers.

## Workflows

An appeal can also be created by the issuer or acquirer if either party isn't satisfied with the arbitration ruling from Visa.

Pre-arbitration and arbitration follow one of two workflows.

<table id="table_z52_n2z_m2c"><thead><tr><th>

Workflow name

</th><th>

Dispute category

</th><th>

Initiated by

</th></tr></thead><tbody><tr><td>

Collaboration

</td><td>

-   Processing errors
-   Consumer disputes

</td><td>

Issuer

</td></tr><tr><td>

Allocation

</td><td>

-   Fraud
-   Authorization

</td><td>

Acquirer

</td></tr></tbody>
</table>-   **[Allocation workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/allocation-workflow.md)**  
 The allocation workflow lets the acquirer initiate pre-arbitration and arbitration for fraud and authorization disputes.
-   **[Collaboration workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/collaboration-workflow.md)**  
The collaboration workflow involves the issuer initiating pre-arbitration and arbitration for processing errors and consumer disputes.

**Parent Topic:**[Managing disputes integrated with Visa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/work-on-a-dispute-case-integrated-with-visa.md)