---
title: Determine recovery option for providing final credit
description: Complete the Recovery option task to choose whether to pursue chargeback for a Visa transaction where final credit to the card customer will be provided.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/recovery-option-for-final-credit-visa.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Investigate, Processing a Visa dispute, Managing disputes integrated with Visa, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Determine recovery option for providing final credit

Complete the Recovery option task to choose whether to pursue chargeback for a Visa transaction where final credit to the card customer will be provided.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## About this task

A chargeback is bank initiated, pursued when a card provider requests from the merchant the return to the customer of lost funds on a fraudulent or disputed transaction. If chargeback will not be pursued, the agent selects whether to deny or write off the transaction.

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3.  In the **Lists** tab under **Card disputes service cases**, open the case list.

    -   For your assigned cases, select **Assigned to me**.
    -   For all dispute cases, select **All**.
4.  In the list, select which case you want to work on.

    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5.  In the open task tab, select the dispute transaction.

    The transaction opens in the **Dispute workspace**.

6.  Select the **Recovery option** from the **Dispute workspace**.

7.  Select the recovery task that you want to complete.

8.  On the form, fill in the required fields and any other related information that you have gathered.

9.  -   In the **Pursue chargeback** field, select whether the determination is to pursue chargeback from the merchant.
-   In the **Deny dispute** field, select whether the determination is to deny the dispute.
10. In the **Remarks** field, enter any comments.

11. After you have entered the details in the task, select **Update**.

12. Close the task.

    |Dispute task|Action|
    |------------|------|
    |**To close the Recovery option task**|Select **Close**.|


## Result

-   If determination was made to deny the dispute, the transaction task state updates to Closed complete.
-   If determination was made to pursue chargeback, the relevant tasks for the transaction will trigger for the Chargeback stage.

**Parent Topic:**[Investigate stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/investigate-stage.md)