---
title: Resume a Disputes intake via Virtual Agent dispute case as a customer
description: Learn how a customer can resume a card dispute case in Disputes intake via Virtual Agent when they close a Virtual Agent chat before submitting the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/resume-virtual-agent-dispute-case-as-customer.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Disputes intake via Virtual Agent, Intake, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Resume a Disputes intake via Virtual Agent dispute case as a customer

Learn how a customer can resume a card dispute case in Disputes intake via Virtual Agent when they close a Virtual Agent chat before submitting the case.

## Before you begin

Role required: none

## Procedure

1.  In the Customer Support portal, navigate to **My Lists** > **My Cases**.

2.  In the My Cases list, select the Case number for the incomplete case.

    An incomplete case may be in a New state.

3.  Complete the remaining activities in the playbook.

4.  At the Submit dispute activity, select **Submit**.


**Parent Topic:**[Disputes intake via Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/disputes-intake-via-virtual-agent-fso.md)