---
title: Review a customer interaction with Disputes intake via Virtual Agent
description: Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/review-interaction-with-dispute-intake-virtual-agent.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Review, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Review a customer interaction with Disputes intake via Virtual Agent

Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent, sn\_bom\_credit\_card.dispute\_manager, sn\_bom\_credit\_card.dispute\_viewer, sn\_bom\_credit\_card.contributor, sn\_bom.b2c\_agent, sn\_bom.b2b\_agent, sn\_bom.adjuster, sn\_bom.fnol\_representative

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-list.png"\] Alt text: Lists icon.\).

3.  Open a card disputes service case.

4.  In the case, select the Interactions tab.

5.  In the Interactions list, select the interaction record you want to review.


## Result

The interaction record is displayed with the interaction transcript.

**Parent Topic:**[Review a dispute from portal or workspace intake](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/review-a-dispute-from-cardholder-intake.md)