---
title: Configure regulation categories and subcategories
description: Configure regulation categories and subcategories to be used in the complaint service cases that have regulatory impact.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/financial-services-complaint-management/configure-regulation-categories-fso-complaint-mgmt.html
release: australia
product: Financial Services Complaint Management
classification: financial-services-complaint-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Complaint Management, Common applications, Financial Services Operations \(FSO\)]
---

# Configure regulation categories and subcategories

Configure regulation categories and subcategories to be used in the complaint service cases that have regulatory impact.

## Before you begin

Role required: sn\_bom\_compl.admin

## Procedure

1.  Navigate to **All** > **Complaint Management** > **Administration** > **Regulation category**.

2.  Click **New**.

3.  In the **Category name** field, enter a suitable name for the category and click **Submit**.

4.  Associate a subcategory with the regulation category.

    1.  Navigate to **Complaint Management** > **Administration** > **Regulation subcategory**.

    2.  Click **New**.

    3.  On the form, fill in the fields.

        |Field|Description|
        |-----|-----------|
        |Code|Product code, if any, associated with the regulation.|
        |Regulation category|Category of the regulation which is being breached or impacted. The subcategory is associated with this category.|
        |Description|Description of the product. For example, Mutual Funds.|
        |Problem|Description of the problem. For example, Disclosure of Fees.|

    4.  Click **Submit**.