---
title: Financial Services Complaint Management
description: The ServiceNow Financial Services Complaint Management application is a solution in Financial Services Operations that enables financial organizations to quickly and efficiently resolve customer complaints. This solution automates processes that facilitate cross-departmental collaboration and enable everyone to monitor and track complaint status, from initiation to resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/financial-services-complaint-management/fso-complaint-mgmt-landing-page.html
release: australia
product: Financial Services Complaint Management
classification: financial-services-complaint-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Common applications, Financial Services Operations \(FSO\)]
---

# Financial Services Complaint Management

The ServiceNow® Financial Services Complaint Management application is a solution in Financial Services Operations that enables financial organizations to quickly and efficiently resolve customer complaints. This solution automates processes that facilitate cross-departmental collaboration and enable everyone to monitor and track complaint status, from initiation to resolution.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how customers, branch workers, and agents use Complaint Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-complaint-management/explore-fso-complaint-mgmt.md)

</td><td>

[Set up \[Omitted image "bus-sdlc.svg"\] Alt text: Set up Financial Services Complaint Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-complaint-management/configure-fso-complaints-mgmt.md)

</td><td>

[Use \[Omitted image "bus-service-aware.svg"\] Alt text: Submit and manage complaint service requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-complaint-management/using-complaint-mgmt.md)

</td></tr><tr><td>

[Analytics and Reporting \[Omitted image "bus-infographic.svg"\] Alt text: Coordinate work and improve processes with preconfigured dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-complaint-mgmt-dashboard.md)

</td><td>

[Process Mining \[Omitted image "bus-optimize-manage.svg"\] Alt text: Visualize process and identify improvement opportunities.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-process-optz-content-pack.md)

</td><td>

[Reference \[Omitted image "bus-datasheet.svg"\] Alt text: Get details about components such as roles, tables, plugins, and store applications that are installed.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-complaint-management/fso-complaint-mgmt-reference.md)

</td></tr></tbody>
</table>