---
title: Financial Services Customer Lifecycle Operations
description: ServiceNow Financial Services Business Lifecycle and ServiceNow Financial Services Client Lifecycle are a pair of applications in ServiceNow Customer Lifecycle Operations that offer management and oversight of the customer lifecycle process and services. These solutions provide streamlined workflows to gather information, verify identity documentation, and approve potential customers for banking services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/financial-services-customer-lifecycle-operations/customer-lifecycle-ops-landing-page.html
release: australia
product: Financial Services Customer Lifecycle Operations
classification: financial-services-customer-lifecycle-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Common applications, Financial Services Operations \(FSO\)]
---

# Financial Services Customer Lifecycle Operations

ServiceNow® Financial Services Business Lifecycle and ServiceNow® Financial Services Client Lifecycle are a pair of applications in ServiceNow® Customer Lifecycle Operations that offer management and oversight of the customer lifecycle process and services. These solutions provide streamlined workflows to gather information, verify identity documentation, and approve potential customers for banking services.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how agents and other team members use Customer Lifecycle Operations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-customer-lifecycle-operations/explore-customer-lifecycle-ops.md)

</td><td>

[Set up \[Omitted image "bus-sdlc.svg"\] Alt text: Set up Financial Services Business Lifecycle and Financial Services Client Lifecycle.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-customer-lifecycle-operations/set-up-customer-lifecycle-ops.md)

</td><td>

[Use \[Omitted image "bus-service-aware.svg"\] Alt text: Create, manage, and complete Customer Lifecycle Operations cases.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-customer-lifecycle-operations/use-customer-lifecycle-ops.md)

</td></tr><tr><td>

[Analytics and Reporting \[Omitted image "bus-infographic.svg"\] Alt text: Evaluate efficiency and track completed cases with preconfigured dashboards.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-customer-lifecycle-operations/analytics-reporting-customer-lifecycle-ops.md)

</td><td>

[Reference \[Omitted image "bus-datasheet.svg"\] Alt text: Get details about components such as roles, tables, plugins, and installed store applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-customer-lifecycle-operations/reference-customer-lifecycle-ops.md)

</td><td>

 

</td></tr></tbody>
</table>