---
title: Financial Services Loan Operations
description: The ServiceNow Financial Services Loan Operations application is a solution in Financial Services Operations that supports personal and business loans. This solution enables your financial organization to quickly resolve customer-initiated requests and system-generated exceptions around loan servicing and can help you transform your middle and back-office loan operations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/financial-services-loan-operations/loan-ops-landing-page.html
release: australia
product: Financial Services Loan Operations
classification: financial-services-loan-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Banking applications, Financial Services Operations \(FSO\)]
---

# Financial Services Loan Operations

The ServiceNow® Financial Services Loan Operations application is a solution in Financial Services Operations that supports personal and business loans. This solution enables your financial organization to quickly resolve customer-initiated requests and system-generated exceptions around loan servicing and can help you transform your middle and back-office loan operations.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how customers, branch workers, and loan agents use Loan Operations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-loan-operations/explore-fso-loan-operations.md)

</td><td>

[Configure \[Omitted image "bus-optimize-manage.svg"\] Alt text: Configure Financial Services Loan Operations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-loan-operations/configure-loan-operations.md)

</td><td>

[Use \[Omitted image "bus-transaction.svg"\] Alt text: Submit and manage loan service requests that you receive from customers and the banking system.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-loan-operations/using-loan-ops.md)

</td></tr><tr><td>

[Analytics and Reporting \[Omitted image "bus-performance-forecasting-2.svg"\] Alt text: Coordinate work and improve processes with preconfigured dashboards.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-loan-operations/analytics-reporting-fso-loan-ops.md)

</td><td>

[Process Mining \[Omitted image "bus-project.svg"\] Alt text: Visualize process and identify improvement opportunities.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-process-optz-content-pack.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components such as roles, tables, plugins, and store applications that are installed.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-loan-operations/loan-operations-reference.md)

</td></tr></tbody>
</table>