---
title: Submitting a loan service request
description: Bank workers can begin the loan workflow by submitting a loan service request received from customers \(consumer or business contact\). Customers \(consumer or contact\) can also directly submit a request from service catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/financial-services-loan-operations/submit-loan-request.html
release: australia
product: Financial Services Loan Operations
classification: financial-services-loan-operations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Loan Operations, Banking applications, Financial Services Operations \(FSO\)]
---

# Submitting a loan service request

Bank workers can begin the loan workflow by submitting a loan service request received from customers \(consumer or business contact\). Customers \(consumer or contact\) can also directly submit a request from service catalog.

-   **Requests submitted by loan contributors**

    Loan contributors can collect required information and documents and submit loan service requests for the accounts managed by them. They can create loan service requests from the workspace.

-   **Requests submitted by requesters**

    Requesters in the front office and call center agents can submit loan service requests on behalf of their customers from interaction records and service catalog.

-   **Requests submitted by customers**

    Business customers and consumers can submit loan service requests from the Customer Service Portal, Consumer Service Portal, or another self-service portal. They can select a service catalog item, fill out the necessary form, and then submit it.

    **Note:** Before your consumers can submit a request using the Consumer Service Portal, you must have the Consumer Service Portal plugin \(com.glide.service-portal.consumer-portal\).

-   **Requests initiated by back-office agents or APIs**

    The following loan service requests are triggered via an API from the bank's back-end system or initiated by a back-office agent:

    -   Loan Write-Off
    -   Missed Repayment
    -   Covenant Breach
-   **Requests submitted by loan agents and agent connectors**

    Back-office loan agents can also initiate a loan service case by navigating to **Loan service cases** in the list view of the workspace and clicking **New**.

    Loan agent connectors can collect required information and documents and submit loan service requests for the accounts managed by them.