--- title: Financial Services Operations Integration with Verifi description: The ServiceNow Financial Services Operations Integration with Verifi application connects FSO's issuer dispute workflow to Verifi Cardholder Dispute Resolution Network \(CDRN\) which is a Visa-owned pre-dispute settlement service. This integration enables issuers initiate structured negotiations with merchants before disputes escalate to costly chargebacks. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/financial-services-operations-verifi-cdrn-integration-app-landing-page.html release: australia topic_type: reference last_updated: "2026-04-01" reading_time_minutes: 2 breadcrumb: [Integrate, Financial Services Operations \(FSO\)] --- # Financial Services Operations Integration with Verifi The ServiceNow® Financial Services Operations Integration with Verifi application connects FSO's issuer dispute workflow to Verifi Cardholder Dispute Resolution Network \(CDRN\) which is a Visa-owned pre-dispute settlement service. This integration enables issuers initiate structured negotiations with merchants before disputes escalate to costly chargebacks. ## Get started ## Download Financial Services Operations Integration with Verifi from the store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Before you can use Financial Services Operations Integration with Verifi application, you must first download it from the ServiceNow Store. When you have completed the download, clear your local cache before it appears on your instance. ## Troubleshoot and get help - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Learn more about how to create your own apps on the developer site.](https://developer.servicenow.com/dev.do#!/) - [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) ## Helpful resources Some ServiceNow resources that can provide you with helpful information are: - **\[Omitted image "dcx-icon-community.svg"\]ServiceNow Community** [ServiceNow Community](https://community.servicenow.com/community) - **\[Omitted image "dcx-icon-dev-portal.svg"\] Developer** [developer.servicenow.com](https://developer.servicenow.com/) - **\[Omitted image "dcx-icon-impact.svg"\] Impact** [http://impact.servicenow.com](http://impact.servicenow.com) - **\[Omitted image "dcx-icon-learning.svg"\] ServiceNow University** [ServiceNow University](https://learning.servicenow.com/now/lxp/home) - **\[Omitted image "dcx-icon.svg"\] Best Practices** [Best Practices](https://mynow.servicenow.com/now/best-practices/home) - **\[Omitted image "dcx-icon-partner.svg"\] Partner** [https://www.servicenow.com/partners.html](https://www.servicenow.com/partners.html) - **\[Omitted image "dcx-icon.svg"\] ServiceNow** [http://servicenow.com](http://servicenow.com) - **\[Omitted image "dcx-icon-store.svg"\] ServiceNow Store** [http://servicenow.com](http://servicenow.com) - **\[Omitted image "dcx-icon-support.svg"\] Support** - [https://support.servicenow.com/now](https://support.servicenow.com/now) - [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) - **[Exploring Financial Services Operations Integration with Verifi application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/explore-fso-integration-with-verifi-cdrn.md)** Learn how you can use ServiceNow® Financial Services Operations Integration with Verifi application to seamlessly connect FSO's issuer dispute workflow to Verifi CDRN. - **[Configuring Financial Services Operations Integration with Verifi](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-financial-services-integration-with-verifi-cdrn.md)** Configure the connection between ServiceNow FSO Dispute Management application to the Verifi Cardholder Dispute Resolution Network \(CDRN\) API to enable end-to-end dispute case submission and resolution. - **[Using Financial Services Operations Integration with Verifi application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/use-financial-services-operations-integration-with-verifi-cdrn.md)** As a dispute agent learn how to initiate a dispute transaction making use of the Financial Services Operations Integration with Verifi application. - **[Financial Services Operations Integration with Verifi reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/referring-financial-services-operations-integration-with-verifi-cdrn.md)** Learn about other supporting information that can help you configure and use the Financial Services Operations Integration with Verifi application. **Parent Topic:**[Integrate applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-integrate-other-applications.md)