--- title: Personal Lines Servicing description: ServiceNow Personal Lines Servicing enables underwriters and processors in your financial institution to quickly resolve personal insurance policy service requests, and can help you transform your middle and back-office insurance policy operations. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/fso-ins-personal-policy-ops-landing-page.html release: australia topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Property and Casualty Insurance Servicing, Insurance applications, Financial Services Operations \(FSO\)] --- # Personal Lines Servicing ServiceNow® Personal Lines Servicing enables underwriters and processors in your financial institution to quickly resolve personal insurance policy service requests, and can help you transform your middle and back-office insurance policy operations. ## Request apps on the Store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). ## Get started - **[Exploring Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/explore-insurance-personal-policy-operations.md)** Contributors, processors, and underwriters can use Personal Lines Servicing to create and manage service requests for personal insurance policies. - **[Install Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/install-ins-policy-ops.md)** You can install the Personal Lines Servicing \(sn\_ins\_policy\_b2c\) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. - **[Configure Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-ins-policy-ops.md)** Review the components that are installed with the Personal Lines Servicing application and modify as needed for your organization's business needs. - **[Using Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/using-financial-services-insurance-policy-operations.md)** Learn how the following roles use Personal Lines Servicing to update policies, change coverages, review and approve underwriting, and send documents for personal policies. - **[Analytics and reporting for Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/analytics-reporting-fso-insurance-operations.md)** Personal Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service. - **[Personal Lines Servicing reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/ins-policy-ops-reference.md)** Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install thePersonal Lines Servicing application. **Parent Topic:**[Property and Casualty Insurance Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-property-casualty-insurance-servicing.md)