--- title: Insurance Claims Core roles and properties description: This section outlines the core roles involved in managing insurance claims and highlights their system properties. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims-core-roles-and-properties.html release: australia topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Insurance Claims Core, Data Models, Explore, Financial Services Operations \(FSO\)] --- # Insurance Claims Core roles and properties This section outlines the core roles involved in managing insurance claims and highlights their system properties. ## Roles installed The Insurance Claims Core includes access control lists \(ACLs\) and read-write user roles to restrict access to different tables.
Role title \[name\] Description
Insurance Claims Core admin\[sn\_ins\_claim.admin\] Create, read, write, and delete access to all tables including the core data.
Insurance Claims Core reserve writer\[sn\_ins\_claim.reserve\_writer\] Write access to the Claim Reserve table.
Insurance Claims Core reserve reader\[sn\_ins\_claim.reserve\_reader\] Read access to the Claim Reserve table.
Insurance Claims Core property writer\[sn\_ins\_claim.property\_writer\] Write access to the Claim Incident table.
Insurance Claims Core property reader\[sn\_ins\_claim.property\_reader\] Read access to the Claim Incident table.
Insurance Claims Core payment writer\[sn\_ins\_claim.payment\_writer\] Write access to the Claim Payment table.
Insurance Claims Core payment reader\[sn\_ins\_claim.payment\_reader\] Read access to the Claim Payment table.
Insurance Claims Core participant writer\[sn\_ins\_claim.participant\_writer\] Write access to the Participant Role table.
Insurance Claims Core participant reader\[sn\_ins\_claim.participant\_reader\] Read access to the Participant Role table.
Insurance Claims Core coverage writer\[sn\_ins\_claim.coverage\_writer\] Write access to the Claim Coverage table.
Insurance Claims Core coverage reader\[sn\_ins\_claim.coverage\_reader\] Read access to the Claim Coverage table.
Insurance Claims Core claim injury writer \[sn\_ins\_claim.injury\_reader\] Write access to the Claim Injury table.
Insurance Claims Core claim injury reader \[sn\_ins\_claim.injury\_writer\] Read access to the Claim Injury table.
Insurance Claims Core profile reader\[sn\_ins\_claim.profile\_reader\] Read access to the Claim Participant \(Profile\) table.
Insurance Claims Core profile writer\[sn\_ins\_claim.profile\_writer\] Write access to the Claim Participant \(Profile\) table.
Policy Snapshot reader\[sn\_ins\_claim.policy\_snapshot\_reader\] Read access to the Policy Snapshot table.
Policy Snapshot writer\[sn\_ins\_claim.policy\_snapshot\_writer\] Write access to the Policy Snapshot table.
## Properties installed To update the claims system properties, navigate to **Insurance claim operations** > **Properties**. The following properties are available:
Property Name Description
Approval process required for claim reserves? sn\_ins\_claim.reserve\_approval Determines if you want an approval process for claim reserve.
Hierarchical approval required for claim reserves? sn\_ins\_claim.reserve\_approval\_is\_sequential When enabled, the manager receives a notification that the adjuster has submitted a claim reserve request for review. Even if the manager doesn’t have the approval authority, the claim reserve approval request will always move a sequential order to all the next level manager for approval. When disabled, the approval request goes directly to a manager who has the approval authority for the amount.
Approval process required for claim payments? sn\_ins\_claim.payment\_approval Determines if you want an approval process for claim payment.
Hierarchical approval required for claim payments? sn\_ins\_claim.payment\_approval\_is\_sequential When enabled, the manager receives a notification that the adjuster has submitted a claim payment request for review. Even if the manager doesn’t have the approval authority, the claim payment approval request will always move in a sequential order to all the next level manager for approval. When disabled, the approval request goes directly to a manager who has the approval authority for the amount.
**Parent Topic:**[Insurance Claims Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims-core-data-model.md)