---
title: Approve a reserve or payment amount
description: A claims manager can approve claim reserve and payment amounts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/approve-personal-claim-reserves-payments.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Personal Lines Claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Approve a reserve or payment amount

A claims manager can approve claim reserve and payment amounts.

## Before you begin

Role required: sn\_ins\_claim\_pers.manager

## About this task

If an assigned reserve or created payment amount by an adjuster is higher than the approval authority of the adjuster, the claims manager receives a request for reserve or payment amount approval from the adjuster.

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Open the task one of the following ways.

<table><tbody><tr><td id="d104046e76">

**From the landing page**

</td><td>

Select the task from the My pending tasks list.

</td></tr><tr><td id="d104046e85">

**From the Personal lines claims approvals list**

</td><td>

1.  Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).
2.  In the **Lists** tab, under **Personal lines claims approvals**, open one of the following:
    -   **My approvals - Reserves**
    -   **My approvals - Payments**
3.  In the list, select the task that you want to work on.


</td></tr></tbody>
</table>3.  If you want to reject the requested approval amount, in the **Comments** field, enter comments with your recommendation.

    Manually posted comments and system-generated work notes add to the Activity stream for the task and claim case.

4.  Close the task from the Claim reserve or Claim payment task form.

    |Approval task|Action|
    |-------------|------|
    |**To submit an approval**|Select **Approve** to approve the reserve or payment amount, or **Reject** to reject the reserve or payment amount.|


## Result

-   If the claims manager approves the reserve or payment amount, the claim reserve task returns to the adjuster to proceed with the claim payment evaluation or settlement.
-   If the claims manager rejects the reserve or payment amount, the manager provides another recommendation. A notification of the rejected status triggers to the adjuster.
-   System-generated entries for reserve or payment amount approval or rejection add to the Activity stream. These automated entries support auditing and tracking.