---
title: Insurance claims applications in Financial Services Operations
description: ServiceNow Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/insurance-claims-applications.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Insurance applications, Financial Services Operations \(FSO\)]
---

# Insurance claims applications in Financial Services Operations

ServiceNow® Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.

Financial Services Operations \(FSO\) claims applications offer two implementation approaches:

-   Case type extension: in this approach, the claims applications require extending a case type from the base table for building a line of business specific flow.
-   Generic claim: in this approach, the application provides a default robust framework which can be leveraged to build an end-to-end claim process with a few configuration steps.

Review the following table for more information on the claims applications available in FSO to streamline your claims processes.

|Claims Application|Description|Implementation approach|
|------------------|-----------|-----------------------|
|[Commercial Lines Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/commercial-lines-claims-landing-page.md)|The Commercial Lines Claims application enables your organization to create and manage commercial insurance claims.|Case type extension|
|[Personal Lines Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/personal-lines-claims-landing-page.md)|The Personal Lines Claims application enables you to quickly set up the various stages of the personal insurance claim process, starting from first notice of loss to claim closure.|Case type extension|
|[Individual Life Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/individual-life-claims-landing-page.md)|With the Individual Life Claims application, you can manage the initiation, processing, and resolving of individual life insurance policy claims for your customers.|Case type extension|
|[Insurance claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/insurance-claims-flow.md)|The Insurance claims application provides a flexible framework to set up a comprehensive, end-to-end, generic claims workflow for your desired line of business.|Generic claim|