---
title: Insurance claims
description: The ServiceNow Insurance claims application provides a flexible framework that enables you to set up a comprehensive end-to-end claims workflow easily. A travel insurance claim flow is included as an example in this application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/insurance-claims-flow.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Insurance claims

The ServiceNow® Insurance claims application provides a flexible framework that enables you to set up a comprehensive end-to-end claims workflow easily. A travel insurance claim flow is included as an example in this application.

## Get started

<table id="table_hnk_51j_4cc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about how to use Insurance claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/exploring-insurance-claims-flow.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Set up Insurance claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/setting-up-insurance-claims-flow.md)

</td></tr><tr><td>

[Manage\[Omitted image "bus-business-management.svg"\] Alt text:Learn how to manage cases in Insurance claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/using-insurance-claims-flow.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get the details about components such as roles, tables, plugins, and store applications that are installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/insurance-claims-flow-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask questions and explore other resources for Insurance claims in the ServiceNow Community](https://www.servicenow.com/community/)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now)