---
title: Use claim automation decision tables
description: Use decision tables to define the claim automation rules in the Insurance claims application. You can review and update these rules to suit your claims workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/update-insurance-claims-automation-using-decision-tables.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Automating claims processes using decision tables, Configure, Insurance claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Use claim automation decision tables

Use decision tables to define the claim automation rules in the Insurance claims application. You can review and update these rules to suit your claims workflow.

## Before you begin

Role required: admin

## About this task

You can create and add input parameters to the Insurance claims automation rules decision tables based on your specific business requirements. By doing so, you can further customize your claims workflow automation, ensuring that the decision table aligns with your organization's processes. As an example, the Claim triage rules are provided with this application.

If you add new input parameters, you can also add or modify the corresponding subflows. This adjustment ensures that the subflow properly passes the new parameters to the decision table, which allows it to function correctly with the updated logic.

## Procedure

1.  Navigate to **All** > **Process Automation** > **Workflow Studio**.

2.  Select **Decision tables**.

3.  Open the decision table.

    The decision table Insurance claims triage rules are included with this application.

4.  Review and update the conditions in the decision table as required.