---
title: Use Agent assist to view associated claims
description: Use the Agent assist contextual search to view associated claims and relevant knowledge articles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Commercial Lines Claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Use Agent assist to view associated claims

Use the Agent assist contextual search to view associated claims and relevant knowledge articles.

## Before you begin

Role required: sn\_ins\_claim\_cml.fnol\_representative, sn\_ins\_claim\_cml.auto\_processor, sn\_ins\_claim\_cml.auto\_adjuster, sn\_ins\_claim\_cml.manager

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3.  Open the task from the case playbook or the Commercial auto claim adjuster tasks list.

<table id="choicetable_lgv_1db_hmb"><thead><tr><th align="left" id="d118155e85">

Option

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Steps

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**From the case playbook**

</td><td>

1.  In the **Lists** tab, under **Commercial auto claim cases**, open the case list.
2.  In the list, select the case that contains the adjuster task.


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**From the Commercial auto claim adjuster tasks list**

</td><td>

1.  In the **Lists** tab, under **Commercial auto claim adjuster tasks**, select **All**.
2.  In the list, select the task that you want to open.


</td></tr></tbody>
</table>4.  Select the Agent assist icon to use the feature.

    For more detailed information about Agent assist, refer to [Agent assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/agent-assist-configurable-workspace.md).