---
title: Submit a fraud case request
description: Collect all required information and documents from the customer and submit the fraud case request to the back-office agents so that you can begin the fulfillment process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/intelligent-servicing-for-fraud/submit-a-fraud-service-request-as-card-fraud-by-alert.html
release: australia
product: Intelligent Servicing for Fraud
classification: intelligent-servicing-for-fraud
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [submit a fraud case request, create a fraud case, card fraud by alert, fraud case fulfillment, collect customer documents, document verification tasks, fraud case workflow, fraud types, sn\_bom\_fraud.agent]
breadcrumb: [Use, Intelligent Servicing for Fraud, Banking applications, Financial Services Operations \(FSO\)]
---

# Submit a fraud case request

Collect all required information and documents from the customer and submit the fraud case request to the back-office agents so that you can begin the fulfillment process.

## Before you begin

Role required: sn\_bom\_fraud.agent

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3.  On the **Lists** tab, under **Fraud cases**, select **All**

4.  Select **New**.

5.  From the Create case dialog that appears, select a fraud type and select **Create**.

    A new fraud case is created.

6.  Fill in any necessary information that is related to the case.

    **Note:** Each fraud case form has a different set of fields that are based on the selected fraud type.

7.  Select **Save**.

8.  Navigate to **Configure** > **Related Lists** > **Document Verification Tasks**, to collect customer documents, if any.

    For a card fraud by alert, you have tasks to review the alerts and take required actions.

9.  Select **Submit**.


## Result

-   A fraud case is created in the New state and the workflow is triggered.
-   The case is assigned to an assignment group that is based on the defined assignment rules.