--- title: NOW Platform Glossary locale: en-US release: australia bundle: gloss doc_type: toc --- # NOW Platform Glossary - [ServiceNow AI Platform glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Access](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Access Control List (ACL)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Access Control rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Accordion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [account hierarchy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Accounts Payable](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Action Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action item parameter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action (mobile)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Action name](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action parameter mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action.setRedirectURL()](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [action.setReturnURL()](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [activate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Activity Stream Compose](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Activity Stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [admin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Agent assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Agent chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [agent-intiated](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Agent workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Agent workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [agentic AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [agentic conversation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [agentic system](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [AI compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [AI governance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [AI steward](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [alert](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [AMB channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Analytics Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [ancillary software](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [API Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [API (Application Programming Interface)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [app shell](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Application template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [applet launcher](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [applet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [applet parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Application Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [application file](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Application menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Application Navigator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [application picker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [application properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [application repository](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [application scope](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Service instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Approval workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Approval workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [assert type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [assignment groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [assignment workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [asynchronous chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Asynchronous Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Attachment Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Attachments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Attended Robot](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [audit trail](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [auto responder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [automated breakdown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [automated indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Automated Test Framework (ATF)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [automated workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [automation task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Advanced work assignment for Accounts Payable Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Advanced Work Assignment for Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [B](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [BAPI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [base class](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [binding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [board view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [bot process configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [bot process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [bot response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [branch](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [breakdown element](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [breakdown mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [breakdown source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [breakdown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [breakpoint](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [breakpoint](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [bucket group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [built on ServiceNow solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [built with ServiceNow offerings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [business rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [candidate case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [candidate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [candidate score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [canvas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [canvas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [case routing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [case synchronization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [case task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [catalog client scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Catalog item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Catalog Item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [catalog UI policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [centralized database](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [chart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [child case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [child case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [child case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - [citation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) -- Learn about the terms and concepts related to the ServiceNow AI Platform. - 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