---
title: Create an AI case in the AI Risk and Compliance workspace
description: Create an AI case in the AI Risk and Compliance workspace by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/ai-risk-management/create-ai-case-in-the-ai-risk-and-compliance-workspace.html
release: australia
product: AI Risk Management
classification: ai-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [create AI case, AI case management, AI Risk and Compliance workspace]
breadcrumb: [Use, AI Risk and Compliance, Governance, Risk, and Compliance]
---

# Create an AI case in the AI Risk and Compliance workspace

Create an AI case in the AI Risk and Compliance workspace by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.

## Before you begin

Role required: sn\_ai\_case\_mgmt.ai\_case\_business\_user or sn\_ai\_case\_mgmt.ai\_case\_analyst or sn\_ai\_case\_mgmt.ai\_case\_manager

## Procedure

1.  Navigate to **All** > **AI Risk and Compliance** > **AI Risk and Compliance Workspace**.

2.  On the AI cases dashboard, on the **AI cases** tab, select **Create AI case**.

3.  On the form, fill in the fields.

    For a description of the field values on the Create New AI case form, see [Create New AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/create-new-ai-case-form.md).

4.  Select **Save**.

    The form is saved and an AI case is created.


## Result

The case is assigned to the AI case team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI case created.

An AI case passes through: New, Triage, Investigate, Resolve, Post case review, and Close states.

## What to do next

After the AI case is created, it is routed to the case team and enters the **New** state for triage. The assigned AI Case Analyst begins investigation and may request additional information. For more information about the case workflow, see [AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md). If an assessment is needed, see [Initiate AI assessment on an AI asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/initiate-assessment-on-an-ai-asset.md).

-   **[Create New AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/create-new-ai-case-form.md)**  
Use the Create New AI case form in the AI Risk and Compliance workspace to report an AI case with the necessary details.

**Parent Topic:**[Using AI Risk and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/using-ai-risk-and-compliance.md)

**Related topics**  


[Report an AI case from the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/report-ai-case.md)

[Create an AI issue in the AI Risk and Compliance workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/create-ai-issue-in-the-ai-risk-and-compliance-workspace.md)

[AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md)