---
title: Report an AI case from the Employee Center
description: Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/ai-risk-management/report-ai-case.html
release: australia
product: AI Risk Management
classification: ai-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
keywords: [report AI case, Employee Center, AI case submission]
breadcrumb: [Use, AI Risk and Compliance, Governance, Risk, and Compliance]
---

# Report an AI case from the Employee Center

Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.

## Before you begin

Role required: sn\_ai\_case\_mgmt.ai\_case\_business\_user

## Procedure

1.  Navigate to **All** > **Self-Service** > **Employee Center**.

2.  Select **Help center** > **Technology services** on the Employee Center landing page.

3.  Select **AI assets** from the Technology services topics section and then select the **Report an AI case** card.

4.  On the form, fill in the fields.

    For a description of the field values on the Report an AI case form, see [Report an AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/report-ai-case-form.md).

5.  To add attachments, select **Add attachments**.

6.  To save the form as a draft and edit it later, select **Save as Draft**.

7.  Select **Submit**.

    The form is saved and an AI case is created.


## Result

The AI case is assigned to the AI Risk and Compliance team for review.

An AI case passes through the New, Triage, Investigate, Resolve, Post case review, and Close states.

**Tip:**

Email notifications are automatically sent to case analysts and stakeholders when an AI case is created, updated, or reassigned. For more information on email notifications in AI Risk and Compliance, see [Email notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/airc_email_notifications.md).

## What to do next

After an AI case is submitted, next steps vary depending on your role.

AI Case Business Users \[sn\_ai\_case\_mgmt.ai\_case\_business\_user\] may need to provide clarification or additional information on the AI case they submitted. They can view case progress and add comments or supporting attachments. They can also respond to follow-up questions from the AI Risk and Compliance team. To view comments and changes, open the AI case from the My Requests page in the Employee Center.

AI Case Analysts \[sn\_ai\_case\_mgmt.ai\_case\_analyst\] review newly created AI cases. They validate scope and severity and determine appropriate next steps. During triage and investigation, analysts may request additional details from the submitter. They investigate impacted AI assets, models, or datasets and initiate assessments or related follow-up activities.

AI Case Managers \[sn\_ai\_case\_mgmt.ai\_case\_manager\] oversee AI cases across the organization to help verify consistent tracking, timely investigation, and proper resolution.

For more information, see [AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md) and [AI governance life cycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/ai-gov-lifecycle.md).

-   **[Report an AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/report-ai-case-form.md)**  
Use the Report an AI case form in the Employee Center to report an AI case with the necessary details.

**Parent Topic:**[Using AI Risk and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/using-ai-risk-and-compliance.md)

**Related topics**  


[Create an AI case in the AI Risk and Compliance workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/create-ai-case-in-the-ai-risk-and-compliance-workspace.md)

[AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md)

[AI governance life cycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/ai-gov-lifecycle.md)